Shipping policy

Shipping & Delivery Policies

At  Apna Indian Bazaar; we are thrilled to serve customers across Netherlands.

Order Processing Times: We pride ourselves on swift dispatches. Orders placed by 02:00 pm on weekdays are typically shipped the same day. In high-demand situations such as festive seasons and during black friday sales, it may take up to two business days or more. Should this happen, rest assured, we will notify you promptly. Any orders after Friday 2:00 PM & on weekends will be shipped on Monday.

We deliver Tuesday through Saturday(until 6 p.m.)Your package will generally be delivered the next day, provided you have ordered before 2 p.m.

ANY EXTRA EXPENSE INCURRED BY APNA INDIAN BAZAAR DUE TO INCORRECT ADDRESS PROVIDED BY THE CUSTOMER, WILL BE BORNE BY THE CUSTOMER.

 

 

Shipping Basics:

  • Dispatch refers to the parcel being handed over to our courier partners.
  • Delivery is when the parcel arrives at your doorstep.
  • Box Weight influences shipping rates. Larger volume orders may need additional packaging, and we will communicate any such requirements via email.

Location Coverage: Our standard rates apply to mainland areas; island deliveries may incur additional costs. Please reach out to us for island delivery inquiries.

Delivery Partners: We entrust your parcels to reliable carriers such as Post NL and DPD. Tracking details will be provided by email once your parcel is dispatched.

Missed Deliveries (Netherlands): If you miss a delivery, we follow a four-step process to ensure your parcel reaches you:

  • An initial attempt will be made to leave your parcel with a neighbour within your building or block.
  • Failing that, a note with a reschedule code will be left in your postbox.
  • You can use the code to reschedule for a convenient time within the next five days at https://mijnpakket.postnl.nl/.
  • A second missed delivery will result in your parcel being left at a nearby PostNL Pickup Point in your area, where it will be held for three weeks.

Please note, failure to collect your parcel or incorrect address details may result in additional charges.

For International Deliveries: Our courier will leave instructions for rescheduling or pickup in your post box. We’re here to assist if you need help with this process.

Cooling-Off Period: If you wish to return your order, you may do so within 7 days for food items and within 14 days for non-food items, in line with Dutch regulations.

Returns Process: Should you need to return an item, please email us at info@apnaindianbazaar.nl with your order number and also the reason why you want to return. We’ll sent you a Retour shipping label which will enable you to return your order free of charge.

Please ensure items are unopened and in their original condition. We’ll credit your account within 5 working days post-verification.

Non-Returnable Items:

  • Opened or damaged goods.
  • Perishables such as fresh vegetables and frozen products.
  • Any food items after 7 days and non-food items after 14 days of delivery.
  • Insufficiently stamped returns.

We look forward to delivering quality and satisfaction straight to your door!